returns

What is your returns policy?

Unwanted items

The KUSH TOYS are happy to accept back any unwanted items, supplied to consumers, for refund within 28 days of purchase, providing the following terms are met:

  • All packaging must be intact so that the item is in a re-saleable condition
  • You are able to provide a valid proof of purchase – this can be a copy of your receipt from store, your confirmation email or the invoice/packing note inside your delivery parcel. A bank statement would be accepted but only for an exchange.
  • Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).
  • Gift Cards are non-refundable.
  • Returning multiple items may incur a 10% restocking charge if you fit the criteria of a business user.

Faulty items

Within 30 days, a customer has the right to return something for a full refund if it is poor quality, faulty, not as described or unfit for purpose.

After 6 months, the customer must prove that the fault was there when the toy was bought.

We reserve the right to test a toy before accepting it back as faulty

Exchanges

We are unable to process exchanges of one toy for another if returned to our warehouse. Exchanges can be made in store where stock is available and our returns policy is followed If you return an item to our warehouse and ask for an exchange, we will issue a refund to you.

How to return

When you send your return to us, please remember to enclose your full contact details and order number. Please allow up to 3 weeks for your return to be processed.